Free playbook
The AI Front Desk Playbook.
A short, practical PDF for turning a busy shared inbox into a triaged, grounded, human-approved front desk — the same approach Sandlabs uses to build AI email assistants for small teams. No auto-sending, no new app, no jargon.
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What's inside - A working front desk, not a chatbot.
Written for owners and ops leads, not engineers. Every section is something you can act on this week.
- Triage before you reply. How to sort a shared inbox by what actually needs a human first — hot leads, complaints, cancellations — instead of answering newsletters at 9am and the angry customer at noon.
- Ground every answer. Why the replies that work are pulled from your own pricing, policies, and FAQs — not guessed by a generic model — and how to assemble that knowledge source in an afternoon.
- Draft, never auto-send. The human-in-the-loop setup that lets AI do the typing while a person always approves the send, so a wrong or out-of-date answer never reaches a customer.
- Keep it inside Gmail & Outlook. How to put drafts and priority labels where your team already works, so nobody has to learn a new app or babysit another dashboard.
- Set the rules per business. The categories, tone, and escalation rules worth defining up front — the difference between an assistant that sounds like you and one that sounds like a bot.
- Know it’s actually working. The handful of numbers to watch — response time on priority email, draft-acceptance rate, routine questions handled — so you can prove it’s saving hours.
Prefer it done for you? - We’ll build the whole thing for your inbox.
The playbook gets you there yourself. If you'd rather have it wired into your own Gmail or Outlook — knowledge source, rules, and grounded drafts — that's exactly what we set up, founder-led and per vertical.