How to roll Claude out to a non-technical team, the use cases that pay off first, and ROI benchmarks.
AI Email Assistant for Outlook - An AI email assistant for Outlook that drafts replies right in your inbox
Sandlabs builds an AI email assistant for Outlook and Microsoft 365 that triages your inbox by priority and drafts a grounded reply from your own answers — as a native Outlook draft for a human to approve and send. Ideal for shared mailboxes like info@ and support@.
- Native Outlook drafts
- M365
- You approve — never auto-sent
- Draft
- Grounded, not guessed
- Your KB
- Data residency available
- AU
Where outlook teams lose time today
- A shared Outlook mailbox (info@, reception@, support@) where urgent mail is buried and nobody clearly owns the queue.
- Staff retyping the same Outlook replies to the same routine questions every day.
- Native Copilot summarises and smart-replies, but it does not know your prices, policies, or booking rules.
- Slow responses from the shared mailbox cost leads and frustrate customers.
- Inconsistent answers depending on which team member opened Outlook first.
- After-hours mail sitting in the M365 inbox until the next business day.
AI workflows for outlook teams - What we build for outlook teams
Every engagement is fixed price and founder-led. We scope, ship, and support — typically 2–8 weeks from kickoff to production.
- Triage the Outlook inbox. Via Microsoft Graph, every new message — including shared-mailbox mail — is classified by priority and categorised, so your team sees what matters first.
- Draft grounded replies. The assistant retrieves the right answer from your own knowledge source and drafts a reply from it — accurate and on-policy, not a generic Copilot guess.
- Native Outlook drafts. Replies appear as real drafts in Outlook with the correct conversation threading. A human reviews and sends — nothing leaves without approval.
- Shared mailbox ready. Built for info@, reception@, and support@ shared mailboxes, with priority categories applied so the whole team works from the same prioritised view.
- Your tone and rules. Category rules and reply tone are tuned to your business so Outlook drafts read like your team and follow your policies.
- On-shore and private. Least-privilege Microsoft 365 access, no training of public models, and optional AU data residency so inference runs in Sydney under a clear data agreement.
Why Sandlabs - More than Outlook Copilot
Microsoft Copilot is great at generic drafting, but it does not know your business. We ground every Outlook draft in your own pricing, policies, and FAQs, keep a human in the loop, and make it work for the shared mailboxes Copilot ignores.
- Grounded in your answers. Outlook drafts come from your knowledge source, not a generic model, so they are correct and on-brand.
- Native to Outlook. Drafts and priority categories live in your Microsoft 365 inbox. No new app, no migration.
- Shared-mailbox first. Designed for info@, reception@, and support@ — the busy queues that need triage most.
- Human approves every send. A wrong or stale reply never reaches a customer because a person always sends.
- AU data residency available. Inference can run on-shore in Sydney via AWS Bedrock, under a documented data-processing agreement.
- Set up for you. Founder-led configuration of your M365 connection, knowledge source, and rules.
- Is there an AI email assistant that works inside Outlook?
- Yes. Sandlabs builds an AI email assistant for Outlook and Microsoft 365 that connects via Microsoft Graph, triages your inbox by priority, and drafts replies as native Outlook drafts. A human approves and sends. It works for individual and shared mailboxes such as info@ and support@.
- How is this better than Microsoft Copilot in Outlook?
- Copilot drafts well but does not know your prices, policies, or booking rules, and it is weak on shared mailboxes. Our assistant grounds every draft in your own knowledge source, applies priority triage to the whole queue, and is built for the shared info@/support@ mailboxes where the real volume sits.
- Does it work with shared mailboxes in Microsoft 365?
- Yes — shared mailboxes are the main use case. The assistant triages the shared queue, applies priority categories everyone can see, and drafts grounded replies so the whole team works from one prioritised view instead of stepping on each other.
- Does it send Outlook emails automatically?
- No, not by default. Replies are created as Outlook drafts for a person to review and send. Access is least-privilege — read and draft only — with no send permission unless you explicitly enable it for specific safe categories later.
- Where is the data processed?
- You can keep inference on-shore: Claude via AWS Bedrock in Sydney for AU data residency. Your email is never used to train public models, access is least-privilege, and everything runs under a documented data-processing agreement with a full audit log.
More from the Sandlabs AI front desk
Further reading - Before you scope your AI project
The cost, scoping, and architecture questions we get most often — answered.
The exact roadmap to go from occasional Claude use to a workflow that pays for itself — a maturity ladder, use-case matrix, and 90-day plan for SMBs.
Private, self-hosted and on-premise AI for Australian firms — the regulatory drivers, the honest trade-offs, and how to decide what keeps your client data in-house.
15 AI automation platforms stress-tested in production by an Australian team — AUD pricing, data residency, honest verdicts.
When off-the-shelf AI stops working and custom development starts to pay for itself.
Let's build something great together.
Melbourne, Australia — serving founders worldwide. [email protected]