Case Study - AI front of house for local service businesses
TapBook turns missed calls into bookings - customers book from Google, your website, or a text after they call, and you confirm them from one screen.
- Client
- TapBook
- Year
- Service
- AI product for small businesses
Overview
When a customer searches Google for a local service, or calls after hours, the business that answers first usually wins the job. Most owners are on the tools when that happens - so the call goes to voicemail, and the customer tries the next listing.
TapBook is the AI front of house for those businesses. Customers book from Google, the website, or a text after a missed call. Bookings, quotes, and call-backs land in one inbox. Confirmations, reminders, and review requests go out on their own. It is live today at tapbook.au.
The film
What we built
- Reserve with Google
- Website Book online embed
- Missed-call SMS booking link
- After-hours call answering
- Two-way SMS inbox
- Confirmations, reminders & reviews
- Booking channels
- 3
- Inbox for every job
- 1
- After-hours coverage
- 24/7
- Built for local trades
- AU